Terms and Conditions
TERMS AND CONDITIONS FOR USE OF THE GO LIVE IT WEBSITE
In these Terms and Conditions we refer to goliveit.net
ACCEPTANCE OF TERMS
By accessing the content of www.goliveit.net ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
MODIFICATION
Go Live It Limited reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. Go Live It Limited have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
LIMITATION OF LIABILITY
Go Live It Limited will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Go Live It Limited, its employees or agents.
COPYRIGHT
All intellectual property of Go Live It Limited such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Go Live It Limited. By using the Website you agree to respect the intellectual property rights of Go Live It Limited and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
DISCLAIMERS
The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.goliveit.net website and cannot provide any representation that using the Website will be error free.
THIRD PARTIES
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
SEVERANCE
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
GOVERNING LAW AND JURISDICTION
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.
DATA PROTECTION POLICY
As a result of the operation of this website and in connection with any services provided we may obtain certain information about you. This Privacy Policy sets out the principles governing our processing policy and use of that information. By your access to and use of this website you agree to our processing storing and using that information in accordance with the principles set out in this Privacy Policy. We limit the collection and use of your information. We only collect such information as is required to deliver the high standards of service, to inform you about the products and services we offer, and to administer our business. We will take all reasonable steps to safeguard the security and confidentiality of any information you provide to us. We cannot however guarantee the security of any information you disclose on-line. You accept the inherent security implications of providing information over the internet and will not hold us responsible for any breach of security or disclosure of information unless we have been proved to be negligent. We will not reveal any of your information to any external organisation unless we have previously informed you that this will happen through disclosures or agreement, and we have your authority to do so. We can also disclose your information to authorised parties if we are required to by law. You agree that we may disclose any information requested or required relating to you, or if relevant, any of your clients to any regulatory authority to which we are subject or to any person in power to require such information by or under any legal enactment or where a third party has provided to our reasonable satisfaction written confirmation that it genuinely and reasonably believes your use of the site has been defamatory or otherwise unlawful and further that the disclosure of your data is necessary (a) for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), or (b) for the purpose of obtaining legal advice, or is otherwise necessary for the purposes of establishing, exercising or defending legal rights. We will always maintain control over the confidentiality of your information. If you have consented, by registering on the website, we may periodically send you information relating to Go Live It and other carefully selected third parties. If at any point you want to change your preferences or need to review and update your personal details you should write to us. You can de-register from the site by e-mailing info@goliveit.net. You have a right of access under the Data Protection Act to information we hold about you on our records. The Act allows us to charge a fee for this service. We will hold information collected by us, or a third party on computer and in other forms. This information may be used for the purposes disclosed in this Privacy policy and may also be passed to other third parties to: Enable confidential market research to be conducted on behalf of the potential lender. Enable the provisions of services you have requested. Provide statistical information to third parties and business partners. Improve current services and offer new services. Go Live It Limited reserves the right to monitor and intercept communications for lawful business purposes. Systems personnel who operate and support electronic communications facilities need, from time to time, to monitor transmissions or observe transactional information to ensure proper functioning of the company’s facilities and services. On these and other occasions, such personnel might inadvertently become aware of the contents of electronic communications. Except as provided for under Lawful Business Practice Regulations, personnel are not permitted to intentionally examine the contents of transactional information or disclose or otherwise use what they have seen, heard or read. If, however, violations of law or Company policy are discovered, personnel are required to report these to the appropriate officer. To assist your navigation of this web site and our prevention of fraud we may send ’cookies’ from this web site to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server.
THE COURIER SERVICE
1. DEFINITIONS AND INTERPRETATION
1.1. The following shall have the following meanings for the purposes of these terms and conditions (“Conditions”)
1.1.1. ‘the Customer’, ‘you’, ‘your’ means you, the Customer who appoints the Provider to perform the Services.
1.1.2. ‘The Provider’, ‘our’, ‘we’, ‘us’ means Go Live It Limited whose registered office is at Suite 3 Capital House, Hunts Cross, Liverpool L24 9GB
1.1.3. ‘Services’ means the courier services provided by the Provider to the Customer and detailed more accurately on the Provider’s Website.
1.1.4. ‘Application(s)’ means the request or form submitted by the Customer requesting the Provider to provide the Services and containing all the Customer’s requirements and details.
1.1.5. ‘Arrival Date’ means the date the Customer is due to arrive at their Destination Address.
1.1.6. ‘Consignment’ means the Customer’s boxes of belongings that they have requested the Provider to deliver to their chosen Destination Address. Boxes are to have a maximum volumetric weight and actual weight of 25kg when full. The Provider will not provide boxes to the Customer.
1.1.7. ‘Destination Address’ means the address the Customer states in the Application that the Consignment is to be delivered to.
1.1.8. ‘Prohibited Items’ means the items referred to at clause 4.2 which are strictly prohibited from shipment and must not be sent through the Provider’s Services under any circumstances. If the Customer sends any of these items it may result in prosecution, heavy fines and imprisonment.
1.1.9.‘Restricted Items’ means the items referred to at clause 4.3 which can be sent through the Provider’s Service but are sent strictly at the Customer’s own risk.
1.1.10. ‘Website’ means goliveit.net
2. PROVISION OF SERVICES
2.1. These Conditions shall apply to all Applications and contracts for the Services the Provider provides to the Customer. All Applications submitted shall be deemed to be an offer by the Customer to purchase the Services in accordance with these Conditions.
2.2. The Services are available only to Customers in the United Kingdom (excluding Northern Ireland).
2.3. The acceptance of Applications shall be at the entire discretion of the Provider. Acceptance occurs when the Provider receives upfront payment for the Services at which point the contract with the Provider is made. Up until this point the Provider may decline to provide the Customer with the Services without giving any reason.
2.4. The Customer is responsible for the information submitted to the Provider in the Application. The Provider will not be held responsible for wrong information that is entered by the Customer and any delay this may cause. No refunds will be given in this instance.
2.5. The Customer agrees that, in the event of conflict, written information about the Services provided by the Provider shall prevail over any oral statements made by the Provider or by the Provider’s employees or agents (although the Provider shall be responsible for any fraudulent misstatements). The Provider shall use all reasonable efforts to ensure that its written information about the Services is accurate.
2.6. The Customer is deemed to have accepted these Conditions upon submitting their Application.
3. COLLECTION AND DELIVERY
3.1. The Provider will arrange collection and delivery of the Consignment either directly or through a third party service with a reputable carrier.
3.2. Where a third party carrier is used their terms and conditions of business will apply.
3.3. The Customer may be asked to transport the Consignment to a centralised pick up point in their area. Failure to comply may result in the Provider withdrawing the Service.
3.4. The Customer will be given a specific date on which the Consignment will be collected. The time of collection is not guaranteed.
3.5. In the rare event that the Provider or an instructed third party courier cannot make the collection the Provider will rearrange collection within 24 hours, unless a Force Majeur Event has arisen as detailed in clause 13.
3.6. The Customer should ensure they obtain a receipt on collection of their Consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the Consignment.
3.7. Subject to express instructions given by the Customer and accepted by an authorised officer of the Provider, the Provider reserves to itself absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of goods. If in the opinion of the Provider it is at any stage necessary or desirable in the Customer’s interests to depart from those instructions given, the Provider shall be at liberty to do so.
3.8. The Provider will deliver the Consignment within 1 week of the Arrival Date. If the Provider fails to do so the Customer will be entitled to a refund of 25% of the price paid for the Services.
3.9. If a faster delivery is required the Customer must request this at the time of ordering and an additional charge may be applied.
3.10. The Consignment must be signed for on delivery to acknowledge safe receipt.
4. PROHIBITED AND RESTRICTED ITEMS
4.1. The Customer should check that the Provider can carry the contents of the Consignment before submitting their Application.
4.2. Prohibited Items cannot be sent through the Provider’s Service. Prohibited Items include the following:
4.2.1. Dangerous goods - eg explosives / fireworks / radioactive materials / deactivated or replica weapons and munitions / firearms / swords / knives / weapons
4.2.2. Engines / generators / gearboxes or any part containing or having contained oil/petrol unless flushed through
4.2.3. Fire extinguishers
4.2.4. Hazardous materials eg aerosols / paint / adhesives / chemicals / flammable resins, solvents, liquids / compressed air / items containing any gases
4.2.5. Household goods containing flammable or corrosive liquids, such as oven or drain cleaners
4.2.6. Liquids / adhesives / paint
4.2.7. Live animals
4.2.8. Magnets or items containing ferro-magnetic material
4.2.9. Mobile phone with sim card
4.2.10. Money, keys, negotiable items / payment cards
4.2.11. Pornographic materials
4.2.12. Tobacco and tobacco products / drugs of any kind / medicines
4.2.13. Wet or lithium batteries (not including dry cell)
4.3. Restricted Items can be sent through the Provider’s Service but are sent at the Customer’s own risk. Restricted Items include the following:
4.3.1. Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver)
4.3.2. Furniture (unless flatpacked)
4.3.3. Glass / ceramic / plaster / marble / china / stone / resin - (or any item containing these matierals)
4.3.4. Jewellery over £250.00
4.3.5. Laptops / monitors / computers
4.3.6. Passports / birth certificates
4.3.7. Perishable goods
4.3.8. Personal effects
4.3.9. Plants / seeds / flowers
4.3.10. Televisions / plasma & TFT screens, monitors
4.3.11. White goods (fridges, ovens, microwaves etc.)
4.4. If Prohibited Items are sent by the Customer, the Provider may deal with such items as it reasonably sees fit and if they have caused injury or damage the Customer may be liable to prosecution.
4.5. No claim for loss or damage can be made on a Prohibited or Restricted Item.
4.6. Please note that any type of hazardous or dangerous goods are strictly prohibited from our Services. Failure to declare such goods can lead to prosecution where unlimited fines and imprisonment is possible.
4.7. The Customer shall not send arms or their component parts classified as munitions of war, ammunition of any kind, nor firearms prohibited under the Firearms Act 1968-1997 via the Provider’s Services.
4.8. The Customer shall be responsible to the Provider or any third party carrier for all loss, damage or injury arising out of the carriage of Prohibited or Restricted Items whether declared as such or not and goods not properly packed and duly labelled to the extent that such loss, damage or injury is caused by the dangerous nature of those goods.
4.9. The Provider may add or delete items from the list of Prohibited and Restricted Items without notice, but will endeavour to make the details of any such additions or deletions available on its Website.
5. CUSTOMS CLEARANCE
The Provider has no control over any customs queries or charges that may arise. The Provider reserves the right to pass these charges directly onto the Customer. If the Customer does not wish to pay the charges and the Consignment is returned, all return charges will also be passed on to the Customer.
6. VARIATION AND AMENDMENTS
6.1. If the Customer wishes to vary any details of the Application or has a change in requirements they must notify the Provider in writing as soon as possible.
6.2. If, due to circumstances beyond the Provider’s control, it has to make any change in the arrangements relating to the provision of the Services it shall notify the Customer forthwith. The Provider shall endeavour to keep such changes to a minimum and shall seek to offer the Customer arrangements as close to the original as is reasonably possible in the circumstances.
7. CHARGES AND PAYMENT
7.1. Prices for the Services will be as quoted on the Provider’s Website at the time of ordering.
7.2. The Customer agrees to pay the total amount due for the Services before the Consignment is collected.
7.3. The Provider reserves the right to increase its charges at any time without notice.
7.4. All sums payable under this agreement unless otherwise stated are inclusive of VAT and other duties and taxes.
7.5. Payment can be made by cheque, BACS or secure e-payment via the Provider’s Website.
7.6. The Customer shall pay all money due to the Provider without any discount, deduction, set-off or counterclaim regardless of any claim or dispute which the Customer has or alleges it has against the Provider.
7.7. Payment by the Customer on time under the Contract is an essential condition of the Contract. Payment shall not be deemed to be made until the Provider has received either cash or cleared funds in respect of the full amount outstanding.
8. CANCELLATION AND REFUNDS
8.1. If the Customer cancels the Services more than three days before the Consignment is due to be collected the Provider will issue the Customer with a full refund of the price paid for the Services.
8.2. In the unlikely event that the Provider has to cancel the Services a full refund will be issued to the Customer.
9. DAMAGED OR LOST GOODS AND COMPLAINTS
9.1. In the rare event of damage to your Consignment all packaging must be kept for inspection by the Provider. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved, repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied.
9.2. A lost claim can only be processed once the Provider or its instructed third party carrier has made extensive searches and deems the goods as lost.
9.3. Any claim must be brought to the Provider within ten days of receipt in the case of delay or damage, and within twenty eight days of receipt in the case of loss.
9.4. Any complaint about the performance of this contract must be made in writing to Go Live It Limited, Suite 3 Capital House, Hunts Cross, Liverpool L24 9GB and the
Provider will take all necessary action, without cost to the Customer, to investigate and (unless it reasonably considers that the complaint was not justified) take any necessary remedial action.
10. CUSTOMER’S WARRANTIES
10.1. The Customer expressly warrants that:
10.1.1. They are the owner of any goods to which the transaction relates; and
10.1.2. They accept these Conditions and have specifically read clause 4 dealing with Prohibited and Restricted Items and are fully responsible for the contents of the Consignment; and
10.1.3. All goods entrusted to the Provider for carriage have been properly and sufficiently packed and labeled.
11. EXCLUSIONS
11.1. Your Consignment must be packed to a professional standard with the contents cushioned and protected inside. The packaging must also be sufficient to protect the products weight. Any claim resulting from a Consignment that is not packaged to a professional standard and in line with the above will be declined.
11.2. In addition the Customer will be liable for any damages caused in transit to other shipments or property resulting from sending a Consignment that is insufficiently packaged.
11.3. Prohibited and Restricted Items and items not boxed or sufficiently packed are excluded from our Services and could be subject to delay, return or could be discarded if they are damaged to such an extent. No claim for loss or damage can be made under these circumstances.
12. LIABILITY
12.1. To the fullest extent permitted by law, the Provider excludes all liability arising out of its supply of the Services and in particular shall not be responsible for:
12.1.1. Any loss or damage, arising directly or indirectly out of or in connection with delay of the Services.
12.1.2. Any circumstances over which the Provider has not got control of the consequences and which the Provider could not avoid by exercise of reasonable care; or
12.1.3. Any indirect or unforeseeable loss suffered or incurred by the Customer or others.
12.2. The Provider shall not be liable to pay any refund or compensation in respect of a Consignment containing Restricted or Prohibited Items or otherwise despatched in contravention of Condition 4, or any other relevant provision in these Conditions.
12.3. In any event, the Provider’s liability to the Customer will not exceed the total price charged for the relevant Services.
12.4. Nothing in these Conditions shall affect the Statutory Rights of the Customer.
13. FORCE MAJEURE
13.1. Save for the Customer’s obligation of payment under clause 6, neither party shall be liable for any damage or delay due to act of God, war, civil disturbance, malicious damage, strike or other industrial actions or trade disputes (whether involving employees of either the Provider or the Client or of a third party), lockout, fire, flood, drought, power failure or breakdown in machinery, extreme weather conditions, compliance with any law or governmental order, rule, regulation, direction or other circumstance beyond the reasonable control of either party (‘Force Majeure Event’).
13.2. Each party shall give notice forthwith to the other upon becoming aware of a Force Majeure Event, the notice to specify details of the circumstances giving rise to the Force Majeure Event.
14. GENERAL
14.1. No waiver by the Provider of any breach of this agreement by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision. A waiver of any of these Conditions shall be effective only if given in writing and signed by the waiving party and then only in the instance and for the purpose for which the waiver is given.
14.2. No failure or delay on the part of any party in exercising any right, power or privilege under these Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude any other or further exercise of any other right, power or privilege.
14.3. Except as expressly provided for in this agreement, no variation or amendment of this agreement or oral promise or commitment related to it shall be valid unless committed to in writing and signed by or on behalf of all the parties.
14.4. The Provider reserves the right to change or modify these Conditions without notice.
14.5. The headings in these Conditions are for convenience only and shall not affect their interpretation.
14.6. Any contract to which these Conditions apply shall be governed by English law and the Provider and the Client consent to the exclusive jurisdiction of the English courts in all matters regarding it.
COMPANY REGISTRATION DETAILS:
Go Live It Ltd. Reg. No: 5868416
Registered Office: Suite 3, Capital House, Hunts Cross, Liverpool, L24 9GB.